Privacy Policy

1. Introduction

Welcome to Ludivo.

Ludivo is a Software as a Service (SaaS) platform operated and provided by LIGHT GAMIFICATION TECNOLOGIA LTDA, registered in Brazil under CNPJ 66.871.451/0001-02, hereinafter referred to as "Light Gamification", "we", "our", or "us".

This Privacy Policy explains how we collect, use, store, process, and protect personal information when you access or use Ludivo.

By using Ludivo, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly when creating or using an account, including:

• Name;
• Email address;
• Profile information;
• Location;
• Date of birth;
• Avatar and profile customization data;
• Educational information entered by users or institutions.

Institutional users may also store classroom-related information, including academic data such as grades and educational records entered into the platform.

The specific information collected may vary depending on how the platform is used.

3. Information Obtained Through Third-Party Authentication

When Google Login becomes available and is used, we may receive information from Google, including:

• Name;
• Email address.

The information received depends on the permissions granted by the user and Google's services.

4. Subscription and Billing Information

Premium subscriptions are processed by third-party payment providers, including Paddle.

Ludivo does not collect or store full payment card information.

We may receive limited subscription-related information necessary to manage user accounts and subscription status, such as:

• Subscription identifiers;
• Plan information;
• Payment status;
• Billing events.

Payment processing is governed by the privacy policies and terms of the respective payment provider.

5. How We Use Information

We use collected information to:

• Create and manage user accounts;
• Provide access to platform features;
• Deliver educational and gamification services;
• Process subscriptions and account entitlements;
• Communicate with users;
• Provide customer support;
• Improve platform functionality, security, and reliability;
• Comply with legal obligations.

We do not sell personal information to third parties.

6. User-Provided Educational Data

Users and institutions are responsible for the information they enter into the platform.

Light Gamification provides the technological infrastructure required to store and display such information but does not independently verify its accuracy, legality, or authorization.

Users should only upload information they are authorized to provide.

7. Cookies and Similar Technologies

Ludivo uses only essential cookies and similar technologies necessary for the operation of the platform.

These technologies may be used to:

• Maintain user sessions;
• Authenticate users;
• Preserve security settings;
• Support core platform functionality.

Ludivo does not currently use advertising cookies, marketing cookies, behavioral profiling cookies, or third-party analytics services.

8. Information Sharing

We may share information with trusted service providers that support the operation of Ludivo, including:

• Infrastructure and hosting providers;
• Authentication providers;
• Payment processors.

Information is shared only when reasonably necessary to provide the services offered through Ludivo.

We may also disclose information when required by law, regulation, legal process, or governmental request.

9. International Data Processing

Ludivo is an international online service.

Information may be processed, stored, or transferred to systems and service providers located in different countries.

By using Ludivo, you acknowledge that information may be processed outside your country of residence where applicable.

10. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the services;
• Maintain user accounts;
• Fulfill legal obligations;
• Resolve disputes;
• Protect the security and integrity of the platform.

Specific retention periods may vary depending on the nature of the information and applicable legal requirements.

12. User Rights

Depending on applicable laws, users may have rights regarding their personal information, including the right to:

• Request access to their information;
• Request correction of inaccurate information;
• Request deletion of information where applicable;
• Request information about how their data is processed.

Requests may be submitted using the contact information provided below.

13. Children's Privacy

Ludivo may be used in educational environments that involve students and educational institutions.

Users and institutions are responsible for ensuring that any information entered into the platform is collected and used in compliance with applicable laws and regulations.

14. Third-Party Services

Ludivo may integrate with third-party services, including:

• Paddle (payment processing);
• Google Login (authentication services).

These services operate under their own privacy policies and terms.

Light Gamification is not responsible for the privacy practices of third-party providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on the Ludivo website with a revised effective date.

Continued use of Ludivo after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Information

For privacy-related questions or requests, please contact:

LIGHT GAMIFICATION TECNOLOGIA LTDA
CNPJ: 66.871.451/0001-02
Email: ludivo@lightgamification.com

17. Final Provisions

This Privacy Policy applies to the Ludivo platform and related services provided by Light Gamification.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

This Privacy Policy may be made available in multiple languages. All language versions are intended to have equivalent meaning and legal effect.